📅 Last updated: June 2026 · Version 1.0
🚨 Important — Read Before Booking
- We will NEVER call from an unknown number asking for OTP or payment
- We will NEVER ask for advance payment — pay only after service is done
- Our only official number is +91 94697 93349
- Received a suspicious call? Hang up and report on WhatsApp immediately
1. Acceptance of Terms
By using DoorstepsWash Jammu's website at doorstepswash.in, booking a service, or creating an account, you agree to these Terms of Service. If you do not agree, please do not use our services.
2. About Our Service
DoorstepsWash Jammu provides doorstep vehicle cleaning and detailing services in Jammu, J&K. Our services include exterior wash, interior cleaning, bike wash, and premium detailing.
3. Water & Equipment Policy
💧 Important: DoorstepsWash Jammu does NOT provide water or electricity for the service. Customers are required to arrange their own water supply and power source at the service location.
- The customer must provide access to a water source (tap, tank, or pipe connection) at or near the vehicle location.
- A power socket/extension may be required for certain services such as vacuum cleaning or polishing — the customer must provide access to this.
- Our team will bring all cleaning products, equipment, hoses, and tools required for the wash.
- If water or electricity is not available at the location, our team reserves the right to reschedule or cancel the booking without penalty.
- DoorstepsWash is not responsible for any water or electricity charges incurred at your premises during the service.
4. Booking & Appointments
- All bookings are subject to availability and confirmation from our team.
- You will receive a confirmation via call or WhatsApp from +91 94697 93349.
- Bookings must be made at least 2 hours in advance. Same-day slots are subject to availability.
- We operate 7 days a week from 8:00 AM to 7:00 PM.
- We reserve the right to reschedule in case of extreme weather or other unforeseen circumstances.
Cancellations must be made at least 1 hour before the scheduled slot.
5. Payment Terms
✅ Pay After Service — We collect payment only after your vehicle is cleaned to your satisfaction.
- We accept Cash, UPI (Google Pay, PhonePe, Paytm), and bank transfers.
- We do NOT ask for any advance payment or deposit under any circumstances.
- Prices shown on the website are indicative and may vary based on vehicle condition.
⚠️ Fraud Warning
- If anyone calls from an unknown number claiming to be DoorstepsWash and asks for advance payment — it is a SCAM.
- We will NEVER ask for your OTP, UPI PIN, or bank details over a call.
- Our only official number is +91 94697 93349.
6. Service Quality & Liability
- Pre-existing scratches, dents, or paint damage will be noted before service. We are not liable for pre-existing issues.
- Please remove all valuables from your vehicle before service. We are not responsible for items left inside.
- Complaints must be raised within 2 hours of service completion via WhatsApp.
- Our maximum liability for any claim is limited to the amount paid for that specific service.
7. User Accounts
- You must provide accurate information when creating an account.
- You are responsible for maintaining the security of your password.
- We reserve the right to suspend accounts that violate these terms.
8. App & Website Usage
- Our mobile app is available on Google Play Store. Search "DoorstepsWash Jammu".
- You may share our app or website with others — we encourage it!
- Do not attempt to hack, disrupt, or abuse our platform in any way.
9. Prohibited Conduct
- Providing false information during booking or registration
- Attempting to hack or disrupt our systems
- Impersonating DoorstepsWash Jammu staff
- Posting fake reviews or manipulating ratings
10. Intellectual Property
All content — name, logo, text, and design — is owned by DoorstepsWash Jammu. You may not copy or use our content without written permission.
11. Governing Law
These Terms are governed by the laws of India. Disputes are subject to courts in Jammu, J&K.